{"id":16486,"date":"2019-06-21T09:24:48","date_gmt":"2019-06-21T09:24:48","guid":{"rendered":"https:\/\/www.carlorino.net\/?page_id=16486"},"modified":"2026-06-09T17:26:17","modified_gmt":"2026-06-09T09:26:17","slug":"exchange-return-policy","status":"publish","type":"page","link":"https:\/\/www.carlorino.net\/my\/exchange-return-policy\/","title":{"rendered":"Exchange &#038; Return Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row wrap_container=&#8221;yes&#8221; css=&#8221;.vc_custom_1520148131799{padding-top: 30px !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><strong>Terms &amp; Conditions<\/strong><\/h2>\n<ol>\n<li>Return \/ exchange item(s) have to be in original condition (unworn, unwashed, unsoiled and unaltered) and in original packaging attach with price tags and labels.<\/li>\n<li>Return \/ exchange is allowed for verified manufacturing defect item.<\/li>\n<li>Discounted \/ promotional items will not be accepted for return \/ exchange.<\/li>\n<li>Carlo Rino reserves the right to deny a refund \/ exchange if the item(s) does not meet the stated requirements.<\/li>\n<\/ol>\n<h2><strong>In-Store Purchase (Purchase from Carlo Rino Boutique) <\/strong><\/h2>\n<ul>\n<li>Return and exchange can be done in Carlo Rino boutique with the terms &amp; conditions stated above. No refund is allowed.<\/li>\n<li>If the value of the exchange item(s) exceeds the value of the return item(s), the customer shall pay the excess value.<\/li>\n<li>If the value of the exchange item(s) lesser than the value of the return item(s), no cash refund shall be applied.<\/li>\n<li>Return and exchange valid only for purchases in Carlo Rino boutiques in Malaysia.<\/li>\n<\/ul>\n<h2><strong>Online Purchase (Order via <\/strong><a href=\"http:\/\/www.carlorino.net\"><strong>www.carlorino.net<\/strong><\/a><strong>)<\/strong><\/h2>\n<ul>\n<li>Return shall not be done at Carlo Rino Boutique. Online purchases return shall be done via shipping only.<\/li>\n<li>Return must be accompanied by Return Authorization Reference Number. Otherwise, return will be rejected.<\/li>\n<li>All refund will be in the form of e-voucher once refund is approved by Carlo Rino e-Customer Service Personnel. No cash refund shall be applied.<\/li>\n<\/ul>\n<h2><strong>Return &amp; Refund Process<\/strong><\/h2>\n<ol>\n<li>Notify us by filling the <strong><a href=\"https:\/\/www.carlorino.net\/my\/exchange-return-policy-product-return-form\/\"><u>return form <\/u><\/a><\/strong>within 14 days upon receiving your products. An email confirmation with the return authorization reference number will be provided.<\/li>\n<li>Return item(s) to the below address and include the following with the return parcel:\n<ul>\n<li>Printed Return Form<\/li>\n<li>Confirmation email with Return Authorization Reference Number<\/li>\n<li>Original Receipt<\/li>\n<li>Return item(s)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>Attn: Carlo Rino E-Commerce Customer Service (Return Goods)<br \/>\nCR Boutique Sdn Bhd<br \/>\nLot No. L2-05, 2<sup>nd<\/sup> Floor, Ikon Connaught, No. 160, Jalan Cerdas, Taman Connaught,<br \/>\n56000 Kuala Lumpur. Malaysia.<br \/>\nTel: +603 9108 9666[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion active_section=&#8221;1&#8243; title=&#8221;Frequent Ask Question (FAQ)&#8221;][vc_tta_section title=&#8221;Question: What is your return policy?&#8221; tab_id=&#8221;1702975381094-1f390053-6e31&#8243;][vc_column_text]Returns are accepted and the notification have to be done within 14 days of receipt in exchange of product or e-voucher (applicable for online purchases only). Returned item without notification will not be accepted. Non-discounted item(s) can be returned and the item(s) must be in original, unused, unworn, unaltered and unsoiled conditions. Return is also accepted for verified manufacturing defect item.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Question: I have received a faulty \/ incorrect item. What should I do?&#8221; tab_id=&#8221;1702976012552-67c29a17-5385&#8243;][vc_column_text]Please contact our e-customer service personnel at\u00a0<a href=\"mailto:ecustomerservice@carlorino.net\">ecustomerservice@carlorino.net<\/a>. Attach along with photos of the faulty (where the part of the faulty appears) \/ incorrect item, include a short description and your order number. Our customer service personnel will perform checking and notify on replacement. In the event of your faulty \/ incorrect item is out of stock, we will reimburse you in the form of cash.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Question: Can I return my purchased item(s)?&#8221; tab_id=&#8221;1702976012268-019ee2f3-7323&#8243;][vc_column_text]Return is not allowed on discounted item(s). Only non-discounted item(s) \/ regular-priced item(s) that are in original condition (unworn, unwashed, unsoiled and unaltered) can be returned. Accompanying tags must be intact and items must be in original packaging.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Question: How do I return \/ refund my online order?&#8221; tab_id=&#8221;1702976011836-701e66bd-ce16&#8243;][vc_column_text css=&#8221;&#8221;]Notify us by filling the\u00a0<a href=\"https:\/\/www.carlorino.net\/my\/exchange-return-policy-product-return-form\/\"><u>return form\u00a0<\/u><\/a>within 14 days upon receiving. An email confirmation with the return authorization reference number will be provided.<\/p>\n<p>Return item(s) to the below address and include the following with the return parcel:<\/p>\n<ol>\n<li>Printed Return Form<\/li>\n<li>Confirmation email with Return Authorization Reference Number<\/li>\n<li>Original Receipt<\/li>\n<li>Return item(s) \/ Merchandise(s)<\/li>\n<\/ol>\n<p>Attn: Carlo Rino E-Commerce Customer Service (Return Goods)<br \/>\nCR Boutique Sdn Bhd<br \/>\nLot No. L2-05, 2<sup>nd<\/sup>\u00a0Floor, Ikon Connaught, No. 160, Jalan Cerdas, Taman Connaught,<br \/>\n56000 Kuala Lumpur. Malaysia.<br \/>\nTel: +603 9108 9666[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Question: How do I know if you have received my returned item(s)?&#8221; tab_id=&#8221;1702976011363-365b0734-85a4&#8243;][vc_column_text]We will notify receipt via email once we have received your returned item(s).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Question: What is Return Authorization Reference Number?&#8221; tab_id=&#8221;1702976010539-485c884a-ad11&#8243;][vc_column_text]Return Authorization Reference Number is a reference number that we provide for successful online order return request. Any return item which is not accompanied by an official Return Authorization Reference Number will not be accepted.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Question: Will you refund my return delivery charges?&#8221; tab_id=&#8221;1702976103809-4ec0d061-7643&#8243;][vc_column_text]No refund will be provided for any shipping &amp; handling charges paid for return item(s).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Question: How long does a refund take?&#8221; tab_id=&#8221;1702976102445-1ba65ba6-b92f&#8221;][vc_column_text]Refund will take up to 10 \u2013 14 working days once we have verified your return. The refund will be issued as e-voucher. No cash refund will be applied.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Question: My refund amount is incorrect. What should I do?&#8221; tab_id=&#8221;1702976134951-aa621176-81e9&#8243;][vc_column_text]Please email us at <a href=\"mailto:ecustomercare@carlorino.net\">ecustomercare@carlorino.net<\/a>\u00a0with the following details and we will get back to you shortly:<br \/>\na) Return Authorization Reference Number[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Question: Can I return \/ exchange my online ordered item(s) to Carlo Rino boutique or counter?&#8221; tab_id=&#8221;1702976134196-1293af60-8add&#8221;][vc_column_text]Item(s) ordered online can only be returned to<strong> Carlo Rino e-commerce customer service team<\/strong> via shipping. <span style=\"color: #ff0000;\"><strong>Return to the boutique or counter will not be accepted.<\/strong><\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row wrap_container=&#8221;yes&#8221; css=&#8221;.vc_custom_1520148131799{padding-top: 30px !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Terms &amp; Conditions Return \/ exchange item(s) have to be in original condition (unworn, unwashed, unsoiled and unaltered) and in original packaging attach with price tags and labels. Return \/ exchange is allowed for verified manufacturing defect item. Discounted \/ promotional items will not be accepted for return \/ [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-16486","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.carlorino.net\/my\/wp-json\/wp\/v2\/pages\/16486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carlorino.net\/my\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.carlorino.net\/my\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.carlorino.net\/my\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carlorino.net\/my\/wp-json\/wp\/v2\/comments?post=16486"}],"version-history":[{"count":0,"href":"https:\/\/www.carlorino.net\/my\/wp-json\/wp\/v2\/pages\/16486\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.carlorino.net\/my\/wp-json\/wp\/v2\/media?parent=16486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}